Delete your account

The short version

• Delete account is a button in the app and in the web console. You do not need to contact us, and you do not need to reinstall anything.
• It takes effect immediately and cannot be undone. There is no grace period and no undo, so download your data first — Export is a button in the same place.
• Your account is closed, your email address is replaced with a non-address, and the account can never be signed in to again.
• Some things are kept on purpose, and this page names all of them: your consent receipts, the other party’s side of an introduction or a thread, billing records, our audit log, and the market aggregates other members read.
• It deletes everything that is yours alone, your Meridian conversations included: every one of yours, on every device, with the questions you typed in them, along with your push tokens, usage events, match results and derived metrics. What it keeps is what you sent to someone else or an organization still holds, such as the text of messages you sent; the fuller erasure we run on request reaches that too. Email hello@promoteglobal.org and ask for it.
• Deleting your account does not cancel a paid subscription. Cancel it first, in the store or portal that sold it, because deleting removes your way of signing back in.

Who this is

Promote:Global is published by PromoteGlobal, LLC, a Florida limited liability company registered at 7901 4th St N, STE 300, St. Petersburg, FL 33702, United States. This page covers the Promote:Global apps on Google Play and the App Store, the web console at app.promoteglobal.org, and the account behind all three — they are one account, and deleting it anywhere deletes it everywhere.

You can reach a person at hello@promoteglobal.org. Our privacy policy is at promoteglobal.org/privacy and describes everything we hold, not only what deletion touches.

How to delete your account

• In the Android app: open Profile, scroll to the bottom, and tap Delete account. It has a card of its own, last on the page, deliberately not next to Sign out. You are shown exactly what is deleted and what is kept, and you confirm once more.
• In the iOS app: the same place and the same words — Profile, its own section, last on the page.
• In the web console: sign in at app.promoteglobal.org, then Settings, then Account, then Delete account.
• By email, if you would rather not use the button, or if you also want erased what the button keeps (described below): write to hello@promoteglobal.org from the address on the account and ask us to delete it. We answer privacy requests within 30 days.
• You do not have to reinstall the app to do any of this, and you do not need an active subscription.

Before you delete: two things the button will not do for you

Deleting your account does not cancel a subscription, and does not refund one. Nothing in the deletion path touches billing. A subscription bought inside a mobile app is canceled in that store’s own subscription settings — Google Play, or the App Store — and a card subscription bought on the web is canceled in the billing portal in the web console. Do that first: once the account is deleted you cannot sign in to reach the portal, and a store subscription keeps renewing until you stop it in the store.

If you are the only administrator of an organization that still has other members, the app will ask you to transfer it to another administrator before you can delete. That guard exists so your colleagues are not stranded with a workspace nobody can administer. Transfer it in the web console, then delete.

What deleting removes

• Every Meridian conversation of yours, on every device, with the questions you typed in it, together with the model-written summaries about your business and the record of which recommendations you were shown, opened or dismissed.
• Your public listings, and your service-provider listing if you had one.
• Your memberships: the company workspaces, agencies and chamber cohorts you belonged to.
• Every file you uploaded, including the stored bytes at our file provider, not only the references to them.
• Your notifications.
• Everything else that is yours alone: your device push tokens; product-usage and onboarding events recorded against your account; your account’s activity stream and the daily metric snapshots derived from your records; your match results, meaning the counterparts surfaced to you, the reasoning shown with them and any note you wrote on one; your saves, investment interests, read receipts and event RSVPs; the access you granted others and the shares you made, except access to a company project that stays with its company; and the record of which announcements were delivered to you.
• Your own words on three records we keep, cleared rather than deleted: a short quote captured when an AI guard declined a request, the Meridian text and the note on content you reported, and your details on a partner application you sent before you had an account, with the correspondence on it.
• Every sign-in session, ended on the spot, so the app you are holding is signed out immediately; and every sign-in link we sent you, used or not.
• Your identity on the account itself: the email address is replaced with a non-address that cannot receive mail or be signed in with, and your display name is removed.
• On an Android handset, the local copy as well: the app clears the account’s cached records, its stored preferences and the on-device trade cache, whose file names are themselves your product codes and corridors. On iOS deleting signs the device out, which clears the account’s cached data on that handset.

What is marked deleted rather than erased

Your vault — your markets, projects, products, deals, documents and notes — is marked deleted rather than removed from the database. It stops being readable in the product, it is gone from every screen and every search, and nothing brings it back for you. But the rows are still there, and we would rather say that than describe a removal we do not perform. The fuller erasure below does remove them.

Records tagged to a company workspace that still has other people in it stay with that company. They belong to the company, not to the member leaving, and a colleague’s work must not disappear because somebody else closed their account. If you are the last member of a workspace, your own records there are marked deleted along with your personal ones — records written by a member who left earlier are theirs, not yours, and stay.

The workspace itself, and any agency or cohort you belonged to, stays standing. An organization is not a person, and dissolving one because a member left would take away the other members’ workplace.

What the button keeps, and the erasure that reaches it

There are two deletions in this system and they are not the same size. The button is the one you can run yourself, immediately, with no one in the loop, and it deletes everything that is yours alone. The fuller one is run by a member of our staff, and it also reaches what the button leaves with other people. Both are written against one table that classifies every table in the database, so a table we add later has to be answered for the button as well. We are naming what the button keeps rather than summarizing it.

The button keeps what you sent to someone else, and what an organization holds about something it still has: the text of messages you sent, which stays in the other person’s inbox; support requests you filed, with the names of the files attached, their history and a practice’s internal note about you, which stay in the inbox the organization answers from; documents and answers you filed on a financing case; notes an organization’s staff wrote about you; blocks, in both directions, so a block keeps working after you leave; access you granted to a company project that stays with its company; and the Meridian conversations an organization’s staff or a firm had about a support request or a request you sent them, or about a company project that stays, with the lines of their other conversations that name you. Each of these points at an account that no longer carries your name or your email address.

Write to hello@promoteglobal.org and ask for the full erasure, and we run the one that reaches all of that: it deletes the notes, blocks, access and conversations, removes your words from what stays with the other party, and removes the vault rows the button marked deleted.

What is kept even then, and why

Some records survive both deletions. Each of these is either evidence we are required to be able to produce, or somebody else’s record that our member does not get to remove.

• Your consent receipts and the consent log. They are the proof of what you were asked and what you answered, and erasing them would erase the evidence that your consent existed. This is the exception European law makes for records needed to establish or defend a legal claim.
• The other party’s side of two-party history: introductions, structured requests and their status trail, the shape of message threads, financing cases and their events, advisory engagements. A counterpart keeps their own record of a conversation they were half of. Where we run the full erasure, your words inside those records are removed and the skeleton the other party relies on stays.
• If you work at an advisory firm: what you wrote in a client project’s Meridian conversation the firm shares, where a colleague saved the conversation after you. Your own copy is marked deleted with the rest of your vault; the colleague’s copy is their working record of the client’s project, and it stays with the firm.
• Billing and subscription records, because they are financial records and tax law requires us to hold them.
• Our administrative audit log, including the record of your deletion itself. An erasure is audited like every other administrative action.
• The corridor and market signals other members’ aggregates are computed from. Pulling one account’s rows out of a market statistic would silently restate the market for everyone reading it. These are deleted on their own schedule, 24 months after they are written, by an automated weekly sweep.
• Listings of public officials and the staff rosters agencies publish about their own people. Those are other people’s personal data, published by their institution, and one member’s account deletion is not the way they come down. If you are named in one and want out, write to us and we will take you out of the directory.

A word we are not going to fudge

Everything in the list above is kept against an account whose identity fields have been overwritten. The row is still there, because every other record in the database points at it and removing it would break records that belong to other people; what it no longer carries is your name or your email address.

That is pseudonymized, not anonymous. Someone with our database and enough context could still reason about which account a retained row belongs to. We would rather write that sentence than claim an anonymization we do not perform.

How long it takes

The button is immediate. The whole sequence runs as a single database transaction, so it either completes or does not happen at all — there is no half-deleted state you could be left signed in to. Your session dies as it finishes.

The email route has no automated timer, and we are not going to publish a turnaround the code does not enforce. A person runs it. What we do commit to is the commitment already in our privacy policy: we answer privacy requests within 30 days.

Copies that are not the live database — our provider’s point-in-time backups and any derived copy — are gone within 30 days. Those backups exist on a short rolling window and are overwritten in the ordinary course.

The market signals described above are the one category with a longer clock: 24 months from when each one was written.

If something here is wrong

This page is written from the code, not from a template, and the code moves. If you delete your account and find something we said would go that did not, tell us at hello@promoteglobal.org and we will fix both the data and the page. Our privacy policy at promoteglobal.org/privacy carries the fuller account of what we hold, on what basis, and for how long, and your rights to access, correct, object to and complain about any of it.