Terms of Service

Who we are, and what these terms cover

The Promote:Global platform (the mobile apps, the web console at app.promoteglobal.org, and this website) is operated by PromoteGlobal, LLC, a Florida limited liability company, 7901 4th St N, STE 300, St. Petersburg, FL 33702, United States. These terms are the agreement between you and us for using any of it. By creating an account or using the platform, you accept them. You can reach us at hello@promoteglobal.org.

Promote:Global is offered to businesses and to the people acting for them. It is not a consumer service, and we do not offer it for personal use. Where consumer-protection law nonetheless gives you rights, nothing here takes them away.

Your account

You sign in with your email address and a single-use link we send to it; there is no password. That means your account is exactly as secure as your mailbox: keep it protected, and tell us immediately if you believe someone else has access. One account per email address; the account is yours and may not be transferred or shared.

Promote:Global is a business platform. You must be at least 18 and using it in the course of business. You agree that the information you provide about yourself and your organization is accurate. The platform makes real introductions between real businesses, and misrepresentation harms everyone downstream of it.

If you use Promote:Global on behalf of a company or organization, you confirm you have the authority to accept these terms for it, and “you” in these terms includes that organization.

Teams and workspaces

Company workspaces and organization accounts have members. If you administer one, you are responsible for who is in it: invite only people authorized to act for your organization, and remove them when they leave, because their access through your workspace continues until you do. You are responsible for your team’s use of the platform under these terms.

Records tagged to a company workspace belong to the company, and remain with it when an individual member leaves or deletes their personal account. An administrator can remove a member; doing so ends that person’s access to the workspace and leaves the company’s records with the company. Records an individual holds in their own name remain theirs.

Plans and prices

There is a free tier. It requires no card, and you can stay on it for as long as you like.

Paid subscriptions are Solo at $29.99 a month or $299.99 a year, and Pro at $89.99 a month or $899.99 a year. Work is a shared workspace for a team at $150 a month billed annually, which is $1,800 a year, sold on an annual agreement only, with ten seats included and larger teams by arrangement, and arranged with us directly. Some accounts are sponsored, where a facilitator such as your trade agency grants the seat, and pay nothing.

Work is a company workspace, so it can only be bought by a company account that is not already in a team workspace. If you are already in one, the subscription belongs to that workspace and its administrator, not to you.

Prices are in US dollars. Your bank or card issuer may add its own currency-conversion or foreign-transaction charge, which is between you and them. Prices are stated exclusive of tax: where we are required to collect sales tax, VAT, or similar, we will add it and show it to you before you pay. If a promotional code or an introductory price applies to your purchase, it applies for the period stated at checkout, after which the standard price applies.

We may change prices. The price you paid holds for the period you paid for, any change applies from your next renewal, and we will tell you at least 30 days before it does. If you do not want the new price, cancel before it takes effect.

Plan allowances, such as the number of AI actions included each month, are set on our servers and shown live in the app, where your remaining allowance is always visible. We can move them without shipping a new version of the app, which is why we do not print numbers here. What we promise instead is the part that matters: we will not reduce the allowances on a plan you have already paid for during the period you paid for. Increases can happen at any time. Where we have agreed different allowances with you for a pilot or trial, they apply for the period agreed and then return to the plan’s allowances.

If an operation is already running when you reach your monthly AI allowance, we let it finish rather than cutting it off part-way. Starting something new waits for the next month or a higher plan.

If you move down to a lower plan or to the free tier, we do not delete anything. Records above the new plan’s limits stay where they are and stay editable; what stops is creating new ones until you are back under the limit.

Renewal, cancellation, and refunds

Subscriptions renew automatically at the end of each period until you cancel. Canceling stops the next renewal and nothing else: you keep your plan for the rest of the period you have already paid for.

Which of us bills you depends on where the subscription was bought. Subscriptions bought through the App Store are billed by Apple and are managed or canceled in your device Settings; the section on App Store purchases below covers those in full. For subscriptions bought on the web, we are the merchant of record, which means we take the payment, we issue the invoices, and refunds are ours to handle rather than a payment provider’s; those are managed from the account settings of the web console, which open our payment provider’s billing portal. What that portal offers depends on how it is configured, so if you cannot do something there, email hello@promoteglobal.org and we will do it for you.

Refunds, for subscriptions bought online: if this is your first paid subscription with us, tell us within 14 days of the purchase and we will refund it in full, monthly or annual. After that first 14 days we do not give refunds or pro-rata credit for the remainder of a period, on either cadence, including the annual plans and Work. Cancel any time and you keep the service you paid for until the period ends. We may still offer a credit or a refund in a particular case, and doing so once does not change this policy.

If a payment fails we do not switch your plan off on the spot. We keep your plan running while the payment is retried and tell you what happened, because a card that expires in the middle of a deal should not take your tools away. If it is not resolved, the subscription ends and the account moves to the free tier.

If we discontinue a plan, or we end this agreement for a reason that is not your breach of these terms, we refund the unused part of what you have paid.

Your content

The business data you put into your vault (records, projects, documents, files, messages) is yours. You grant us only the license needed to host, process, back up, and display that content in order to operate the service, and to share it exactly as you direct through the product’s visibility and consent controls. We do not use your content to train AI models, and we claim no ownership of anything you create.

Everything in your vault is private by default and stays that way unless you deliberately publish or share it. In a company workspace, records tagged to the company belong to the company. When you delete your account, your content is deleted as described in our Privacy Policy and in “Suspension and ending the agreement” below.

You are responsible for the content you put in: you confirm you have the rights to what you upload and share (files, logos, messages, listings) and that it does not infringe anyone else’s rights or break the law.

Usage data and aggregate insights

Running the platform produces operational data: the usage metering, AI call logs, and behavioral signals described in our Privacy Policy. We use that data to operate the service, including enforcing plan allowances, spotting abuse, and keeping sync healthy. We keep it only for the retention windows the Privacy Policy states.

We also build aggregate, de-identified insights from platform activity, for example corridor-level trade trends. Once data is genuinely de-identified it no longer describes you or your business, and we may use such aggregates to operate, improve, and describe the platform. Some platforms require you to assign them ownership of all data derived from your usage, usable without restriction; we do not. You assign us nothing, nothing in this section overrides your visibility and consent controls, and if data can still identify you, it is personal data and the Privacy Policy governs it.

What other members share with you

The consent system works in both directions. When another member accepts your introduction request or shares their company card with your organization, you receive their business contact details for a purpose: evaluating and pursuing that specific relationship. Use them for that. You may not harvest contact details or member data from the platform, add them to marketing lists, sell or disclose them beyond the people in your organization who need them, or use the platform to collect personal data for any other purpose.

If a member withdraws a consent, the platform stops serving you their contact details, and you must honor the withdrawal in your own records too. Where data-protection law applies to you, you are an independent controller of personal data you receive through the platform and responsible for handling it lawfully. The obligations in this section survive the end of your membership.

Introductions and consent

Introductions are consent-gated. Your contact details are not published in discovery or matching, and a counterpart does not receive them because they looked you up. Every consent you give is recorded with the wording you saw and when you answered, and you can read that record back in the app at any time.

When you send an introduction request, you are choosing to reach out, and your own business contact card goes with the request so the person on the other side knows who is asking. When someone requests an introduction to you, accepting is what gives them yours.

Withdrawing a consent is enforced, not just noted: withdraw a shared company card and the organization that received it keeps its request but loses your contact details. Withdrawal stops future disclosure; it cannot un-send what a counterpart already received while your consent stood, any more than an email can be unsent.

AI-generated content and trade information

Parts of the platform are AI-generated: assistant answers, matching suggestions, discovery results, and HS code suggestions. HS codes suggested by the platform are AI-inferred and marked unverified until you confirm them. Do not put an unconfirmed code on a customs document.

Tariff rates, trade-agreement details, market statistics, and similar information are compiled from official and reputable sources (for example WTO and UN Comtrade data), but they can be incomplete, delayed, or superseded by policy changes. The same is true of the regulators and requirements a plan names: agencies are renamed, merged, and abolished, and a rule can change between the day we compiled it and the day you read it. Treat every named authority, license, certificate, and rate as a starting point to verify, not as a finding.

Everything the platform tells you is provided to orient your planning. It is not legal, tax, customs, financial, or investment advice. Before you price a shipment, sign a contract, submit a declaration, or make an investment decision, verify the specifics with the official authority for your corridor and your own professional advisers.

To say it as plainly as it deserves: we are not a licensed customs broker, freight forwarder, customs agent, law firm, or accounting practice, and we do not hold ourselves out as any of them in any jurisdiction. Filing a declaration, classifying goods for a customs authority, and certifying origin are acts that belong to a licensed professional or to you as the trader of record. The platform helps you prepare for them. It does not perform them, and it cannot carry the liability that attaches to them.

What you type into Meridian

Meridian answers by sending your question, and the context it needs to answer it, to a third-party model provider. That provider is named in our Privacy Policy, along with where it runs and what it may retain. It processes your prompt to produce the answer, and your content is not used to train anyone’s models. Your questions and their answers are stored on the platform as part of your conversation, so you can read them back.

That routing is the reason for one rule about what goes in the box. Do not enter special-category or sensitive personal data — government identity numbers, health information, financial account or card numbers, biometric data, or details of anyone’s race, religion, politics, union membership, or sexuality. Meridian is built for corridors, duties, documents, and companies, and it needs none of that to help you. The same goes for other people’s confidences: if a document is under an obligation that does not permit disclosure to a processor, do not paste it in.

What you type about other people stays yours to justify. Where data-protection law applies to you, you are the controller of the personal data you choose to enter, and you are responsible for having a lawful basis to enter it. We disclose the processing and give you the control; we cannot know whether you were entitled to share a particular record.

Providers, advisors, and other members

Providers, advisors, financiers, and other members you meet through the platform are independent businesses. An introduction is not an endorsement, and Promote:Global introduces; it does not broker, and it is not a party to any deal you make.

On vetting, we would rather be plain than flattering. Where a listing shows that a firm has been vetted, that is the statement of a facilitator such as a trade agency or chamber that knows them, recorded and attributed to that organization. We do not run a verification program of our own, we do not audit the firms on the platform, and nothing on a profile is our guarantee of anyone’s competence, licensing, solvency, or conduct.

The work they do is theirs. If you engage a provider or advisor you met on the platform, whether you work together off the platform or through its tools (engagements, deliverables, shared documents, messages), their services, advice, and deliverables are theirs alone. We are not responsible or liable for that work, its quality, its accuracy, or its outcome, for their acts or omissions, or for any agreement, payment, or dispute between you and them. The same holds in reverse if you are the provider or advisor: your clients are your clients.

When a company shares work with an advisor through the platform, the company keeps ownership of its data. The company chooses what the advisor can see, a share can be view-only, and the company can end it at any time; closing the engagement ends the advisor’s access. Our part is the tooling. The engagement, its terms, and its fees are between the company and the advisor.

So before you engage anyone you met here, do your own due diligence, exactly as you would if you had met them anywhere else.

Promote:Global is not a bank, lender, broker-dealer, or investment adviser, and nothing on the platform is an offer of financing, securities, or any other regulated financial product.

We charge for subscriptions, and that is all we charge. We take no commission, no success fee, and no percentage of any deal, engagement, or financing you arrange with another member, and we are not owed anything when one closes. If that ever changes, it changes by a notified change to these terms, not quietly.

Acceptable use

Use the platform lawfully and honestly. In particular, you may not:

• Misrepresent your identity, your organization, or your goods.
• Circumvent or attempt to circumvent the visibility and consent controls; they are other members’ privacy, not an obstacle.
• Use introductions or messaging to spam, harass, or send unrelated marketing.
• Upload malware, or content that is unlawful, defamatory, or harassing.
• Scrape the platform or this website at scale, extract platform content or member data by automated means (including to develop or train AI models), or republish platform content as your own.
• Reverse engineer the apps or the service, or use your access to build a competing product.
• Probe, disrupt, or overload the service, or use another member’s account.

Export controls, sanctions, and anti-corruption

Promote:Global is a trade platform, so this clause is not boilerplate. You are responsible for complying with all export-control and economic-sanctions laws that apply to you and your transactions, including those of the United States. You may not use the platform in connection with dealings that are prohibited for you under applicable sanctions, or to evade export controls, and payments to us must not involve funds from sanctioned parties or prohibited activity. We may refuse, restrict, suspend, or terminate service where we reasonably believe the law requires it.

The same seriousness applies to corruption: you may not use the platform to facilitate bribery, money laundering, or terrorist financing, and you must comply with the anti-corruption laws that apply to you, including the U.S. Foreign Corrupt Practices Act where it does.

Availability and changes to the service

We work to keep the platform available and your data safe, but we do not promise uninterrupted or error-free operation, and we do not offer an uptime guarantee or a guaranteed support response time on any plan. The product is young and evolving: features may change, be added, or be withdrawn. If we discontinue the service entirely, we will give you notice, time to export your data, and a refund of the unused part of anything you have paid.

Suspension and ending the agreement

You can end this agreement at any time by canceling your subscription, and you can delete your account in the app or web console. Deleting is self-serve, takes effect immediately, and cannot be undone, so export your data first. If you are the only administrator of an organization that still has other members, you will be asked to transfer it first so your colleagues are not stranded.

Deleting your account removes your personal records, listings, uploaded files, push tokens, and notifications, and revokes every session. Some things deliberately remain: records tagged to a company workspace stay with the company, the other side of two-party history such as an introduction or a message thread stays with the counterpart who also holds it, and consent receipts and billing records are kept because they are the proof of what was asked, answered, and paid. Our Privacy Policy sets out exactly what is kept and for how long, and how to ask us for a full erasure rather than the self-serve deletion.

We may suspend or terminate an account that breaches these terms, creates legal exposure, or endangers other members or the service. Where reasonable we will warn you first. A suspended account cannot sign in, including with a fresh sign-in link; if yours is suspended you can still ask us for an export of your data. Termination does not affect the parts of these terms that by their nature survive it, in particular Your content; What other members share with you; Export controls, sanctions, and anti-corruption; Disclaimers and limits on liability; General; and Governing law.

A team workspace is a special case, and we would rather say so than surprise you. If a Work subscription lapses, we contact the administrator; we do not delete the workspace or its members’ records for non-payment. Access to paid features may be limited while it is unresolved, but nothing is torn down while there are people in it.

Disclaimers and limits on liability

The platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy of trade data, AI output, or member-provided information.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Our total liability under these terms is capped at the greater of $100 or the fees you paid us in the 12 months before the claim arose. That cap does not apply to your obligations under “What other members share with you” or under “Export controls, sanctions, and anti-corruption”. Nothing in these terms excludes liability that cannot be excluded by law, including for fraud or wilful misconduct.

Intellectual property

The Promote:Global name, logo, apps, website design, and content are ours. You may read, link to, and share this website’s content; you may not republish it as your own. Third-party data sources referenced in the product (for example WTO or UN Comtrade data) remain subject to their own terms.

Changes to these terms

If these terms change, we will post the new version here with an updated date. For material changes we will tell you in the product or by email at least 30 days before they take effect. Continuing to use the platform after a change takes effect means you accept it; if you do not, cancel or delete your account before the change applies. Earlier versions are available on request.

General

A few standard things, in plain words. These terms and the Privacy Policy are the whole agreement between us about the platform, and they do not create a partnership, joint venture, or agency between you and us. Your account and this agreement are personal to you and cannot be assigned or transferred; we may assign these terms as part of a reorganisation, financing, or sale, and will tell you if we do. If a court finds part of these terms unenforceable, the rest still stands. If we do not enforce a right straight away, we have not waived it.

If your breach of these terms, or content you had no right to share, causes a third-party claim against us, you are responsible for the resulting costs: the reasonable legal costs of dealing with it, and any damages or settlement we have to pay because of it. That is the whole of it. We are not asking you to cover claims that are our fault rather than yours.

Formal notices to us go to hello@promoteglobal.org; we will send notices to the email address on your account.

Governing law and disputes

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Any dispute that survives the notice step below belongs in the state or federal courts serving Pinellas County, Florida, and we each agree to that venue. There is no arbitration clause here and no class-action waiver: arbitration filing fees run to thousands of dollars a case and land on us rather than on you, so courts are both the cheaper and the fairer answer at our size.

Before either of us files anything, tell the other side what is wrong and give it 30 days to put it right. Most disputes are a misunderstanding with a bill attached, and 30 days and an email have settled more of them than any clause.

If you subscribe through the App Store

This section applies only to subscriptions bought inside our iOS app, and only once that app is available. It does not apply to subscriptions bought online, which the sections above cover.

App Store subscriptions are billed by Apple. The price is the one shown in your storefront at purchase, in that storefront’s currency, and Apple collects and remits the applicable taxes. Payment is charged to your Apple Account. The subscription renews automatically unless you cancel at least 24 hours before the end of the period, and you manage or cancel it in your device Settings rather than in our billing portal.

Refunds for App Store purchases are handled by Apple under Apple’s own refund process, at reportaproblem.apple.com. We cannot issue an App Store refund, and the 14-day refund above applies to purchases made online rather than through Apple.

Apple is not a party to these terms. Apple has no obligation to provide any maintenance or support for the app, and no warranty obligation of any kind in respect of it. Apple is not responsible for addressing any claim you or a third party makes about the app, including product-liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer-protection or privacy law. Apple is not responsible for investigating, defending, settling, or discharging any third-party claim that the app infringes intellectual-property rights. You confirm you are not located in a country subject to a U.S. Government embargo or designated as supporting terrorism, and that you are not on any U.S. Government prohibited-party list. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

Contact

Questions about these terms: hello@promoteglobal.org.