Support

I cannot sign in.

There are no passwords. You sign in with a single-use link sent to your email address, so a sign-in problem is almost always a link problem. Ask for a fresh one, check the spam folder, and use the same address you signed up with — a link that has already been opened will not work a second time.

If that does not get you in, email us from the address on the account and say so. We can look at whether the link was ever delivered.

How do I manage or cancel my subscription?

It depends where you bought it. If you subscribed on the web, open your account settings in the web console: the billing portal there changes your card, shows your invoices, and cancels. If you subscribed inside a mobile app, the app store that sold it bills that subscription and you manage or cancel it there rather than in our portal — on iPhone and iPad that is your device Settings, under your Apple Account.

Canceling stops the next renewal and does nothing else. You keep your plan for the rest of the period you have already paid for.

How do I get a refund?

For a subscription bought on the web we are the merchant of record, so refunds are ours to handle. If it is your first paid subscription with us, tell us within 14 days of the purchase and we refund it in full. After that we do not give refunds or pro-rata credit for the remainder of a period.

A purchase made inside a mobile app is refunded by the store that sold it, under that store’s own process, and we cannot issue those. For the App Store that process is reportaproblem.apple.com. The full policy is in our terms.

How do I export my data, or delete my account?

Both are buttons in the product rather than support requests. The export gives you what you own and authored; deleting your account takes effect immediately and cannot be undone, so export first. Our privacy policy sets out exactly what each one covers, including the parts of an account that deleting leaves behind and the parts it does not.

If you want something erased that the self-serve delete does not reach, write to us and ask.

Do you train AI models on my data?

No. Nothing you put into Promote:Global is used to train AI models, ours or anyone else’s. Our terms and our privacy policy both commit to it.

Meridian or a market guide gave me something that looks wrong.

Tell us, with the market and a screenshot if you have one. Trade data changes, sources disagree, and AI-generated guidance can be confidently wrong — which is why nothing in the product is legal, customs, tax or financial advice, and why our terms say to verify anything you are about to act on. We would rather hear about a bad answer than not.

I applied to partner with you and have not heard back.

We read every application by hand and reply within two to three working days. Your confirmation email contains a private status link that shows where your application has got to, and you can write to us on that same thread.

I think I have found a security problem.

Please email us with “security” in the subject line and we will come back to you. We would appreciate it if you gave us a chance to fix an issue before you describe it publicly.